Shipping policy

Thank you for shopping with Aura & Moniker. We carefully prepare and package every order to help ensure your fragrances arrive safely.

ORDER PROCESSING

Orders are typically processed and prepared for shipment within 2 business days after the order is received.

Business days are Monday through Friday, excluding federal holidays. Processing times may occasionally be extended during product launches, promotional periods, holidays, or unusually high order volume.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

SHIPPING RATES

Aura & Moniker currently offers Standard Shipping within eligible United States destinations.

Standard Shipping: $10
Free Standard Shipping: Orders of $150 or more

The applicable shipping charge will be displayed at checkout before you complete your purchase.

ESTIMATED DELIVERY

Standard Shipping generally has an estimated transit time of 3–5 business days after fulfillment.

Combined with our normal processing time, most orders can generally be expected to arrive approximately 5–7 business days after the order is placed.

Delivery dates and transit times are estimates and are not guaranteed. Carrier delays, weather, holidays, transportation disruptions, and other circumstances outside our control may affect delivery.

SHIPPING RESTRICTIONS

Fragrances contain alcohol and are subject to transportation regulations applicable to flammable liquids and other regulated materials.

As a result, certain shipping services, destinations, expedited methods, air transportation, or international destinations may be unavailable for fragrance products.

Available shipping options will be shown at checkout based on the order and destination.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you discover an error, contact us at support@auraandmoniker.com as soon as possible.

We will make reasonable efforts to assist before an order ships, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by law.

TRACKING

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

DAMAGED, INCORRECT, OR MISSING ITEMS

Please inspect your order promptly after delivery.

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us at support@auraandmoniker.com as soon as possible and include:

Your order number
A description of the issue
Photographs of the shipping package
Photographs of the affected product and packaging, when applicable
Photographs of all items received if an item is missing

Please retain the product and all original packaging while we review the issue.

Eligible claims will be handled in accordance with our Return and Refund Policy.

LOST, STOLEN, OR DELAYED PACKAGES

If tracking indicates that a shipment is delayed, lost, or delivered but you cannot locate it, please contact us at support@auraandmoniker.com.

We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or provide other information necessary to investigate the shipment.

Carrier investigations and claims may take additional time to complete. Any replacement, refund, store credit, or other resolution will be determined in accordance with our Return and Refund Policy, applicable carrier procedures, and applicable law.