Refund policy

At Aura & Moniker, we take great care in preparing, inspecting, and packaging every fragrance before it leaves our facility.

ALL FRAGRANCE SALES ARE FINAL

Due to the nature of fragrance products, Aura & Moniker does not accept returns or exchanges of fragrances.

Alcohol-based fragrances contain flammable ingredients and are subject to hazardous-material transportation requirements and carrier restrictions. For safety and compliance reasons, customers should not attempt to ship fragrance products back to Aura & Moniker.

Accordingly, fragrance purchases are considered final sale and non-returnable, except where otherwise required by applicable law.

FRAGRANCE PREFERENCE

Fragrance is highly subjective. Individual scent perception, skin chemistry, projection, longevity, and personal preference can vary significantly from person to person.

We therefore cannot provide refunds, returns, or exchanges because a customer dislikes a fragrance, finds it too strong or too light, or experiences it differently than expected.

We encourage customers who are unfamiliar with a fragrance to purchase a sample or Discovery Kit first whenever available.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

You do not need to return a damaged or defective fragrance to us unless specifically instructed to do so.

If your order arrives damaged, leaking, defective, or you receive an incorrect item, please contact us at support@auraandmoniker.com as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the affected product
Photographs of the shipping package and packaging materials if applicable

Please retain the product and packaging while we review your claim.

Once the issue has been verified, Aura & Moniker will determine the appropriate resolution, which may include a replacement, store credit, or refund.

MISSING ITEMS

If an item is missing from your shipment, please contact support@auraandmoniker.com as soon as possible.

Please include your order number and photographs of the package, packing materials, and all items received so that we can investigate the discrepancy.

LOST, STOLEN, OR DELAYED PACKAGES

If tracking indicates that your shipment is delayed, lost, or delivered but you cannot locate it, please contact us at support@auraandmoniker.com.

We will review the shipment information and, when appropriate, assist with the carrier investigation or claim process.

Carrier investigations may take additional time, and the available resolution may depend on the circumstances of the shipment and the carrier's determination.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible at support@auraandmoniker.com.

We will make every reasonable effort to accommodate your request before fulfillment begins. Once an order has entered fulfillment or has shipped, we cannot guarantee that it can be changed or canceled.

DO NOT MAIL FRAGRANCE RETURNS

Please do not mail or ship fragrance products back to Aura & Moniker without our express written authorization and shipping instructions.

Alcohol-based fragrances are subject to specific transportation, packaging, labeling, and carrier requirements. Unauthorized returns will not be accepted.